Generative AI use cases delivering real-world value by industry

When discussing the importance of AI for small and medium businesses (SMBs), by adopting AI early, businesses can differentiate themselves from competitors who are slower to embrace new technologies. AI can also help identify market trends, allowing companies to stay ahead in innovation and customer expectations.  It's effective to connect AI's potential to their core needs and challenges.

Cloud-based AI solutions have made AI more affordable and accessible, meaning SMBs don’t need to have huge budgets or in-house tech teams to benefit from it.

Below you could read how different industries are leveraging generative AI for specific applications.

Manufacturing

It helps design prototypes, optimize production processes, and generate simulations for testing new products.

Retail

Generative AI enhances customer experience by creating personalized recommendations, marketing content, and even virtual product designs.

Healthcare

Generative AI is being used to assist in drug discovery, create personalized treatment plans, and automate medical documentation.

Banking

A Customer service tool that handles messages, using both chat, voice and provides cross-sell opportunities based on the interaction.

Transportation

A system to provide customer support and handle simple support tickets. The system can automatically pull data for human agents to use for more complex tasks.

Telecom

Support tools deployed for retail and technical field staff, and systems for troubleshooting and preventive maintenance, all to reduce costs.

Insurance

An internal medical claims appeal review tool that provides increased response quality and a decreased time to respond.

Consumer

Customer segmentation tools leveraged to create more precise and customized segments across geographies.

Technology

Continuous improvement processes enhanced by directly leveraging customer feedback to inform product development rad maps.

Finance

Project management tools that quickly create summary materials for key stakeholders.
It can generate reports, enhance fraud detection through advanced simulations, and support personalized customer interactions in banking.

Pharmaceuticals

Internal tool that provides instant enterprise information (such as standard operating procedures) for thousands of staff.

Media & Entertainment

AI is being used to create music, art, and video content, automate content moderation, and generate marketing materials.

Technology and Software Development

AI assists in code generation, software testing, and accelerating software development cycles.

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